Services: Training

Consulting Managed Incidents Training
Root Cause Analysis is a 9 step approach to problem solving that typically achieves greater speed and accuracy at a reduced cost when compared to trditional troubleshooting methods. The 9 steps are:
  1. Problem Statement Development
  2. Current SItuation/Data Analysis
  3. Root Cause Determination
  4. Solution Selection
  5. Action Planning
  6. Implementation
  7. Verification
  8. Reliable Method Development
  9. Close-out

The first 3 steps comprise the core troubleshooting steps, steps 4,5,6, and 8 are implementation steps and step 7 is a check of the process to ensure the root cause has been found. Step 9 recognises thaqt there is often a need to communicate to a larger organiztion that the problem has been successfuly resolved

All troubleshooting efforts will formally utilize steps 1,2,3, and 7. Depending on the size of the problem steps 4,5,6, and 8 may be executed informally and step 9 is optional.