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Consulting Managed Incidents Training

RCA Step 6: Implementation

This is the "do it" step. unfortunately many teams develop excellent action plans but do not ever actually implement the plan's steps. This is especially a risk when the implementation of the solution becomes the responsibility of someone outside of the problem solving team. In this case, one person on the troubleshooting team should be responsible for overseeing the completion of the implemenation. .

An important part of this phase of the RCA process is communication. Communicate the chosen solution and reasons to all of the impacted parties; and, continue to communicate progress against the plan.

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